any single wednesday

Actual PLDT DSL (in a so messed up service) Tech Support call. Click -http://urithium. net/public/ files/pldtissofu cked.wav
 Wawa naman the girl, I also was a Call Center Agent before for IBM, just like her I was handling that kind of account where in you have to deal with lots of a**holes.  But I cannot feel even a bit of a sympathy for Catherine Rosanna, since it was really her fault that the customer fumed that way, engot kasi, murahin ba naman yung customer, when it was very clear that Sir Raul only made mura because of the situation, and he was referring about the hassle and not Cathy. Too bad, well ganon talaga, maybe Catherine Rosanna was also having a bad day that time. But in a call center it’s not an excuse honey.

So there, this is entry is solely dedicated to Ms. Catherine Rosanna (which is for sure sinipa na sa PLDT), to all the agents out there and to those whose aspiring to become a Telephone Operator ay sorry Call Center Agent pala.

Tips on how to reduce stress

1. Stand up and stretch. An exercise has been proven to help reduce stress, just like that Pinoy one-liner goes, galaw galaw para di ma-stroke, well it’s actually true. After dealing with a demanding, irate, or unreasonably stupid-that-you-want-to-slit-their-throat customers, stand up and stretch. Rotate your neck, flex your back and stretch your legs and arms. This will take just a few seconds and you’ll feel so much better, oh and another close your eyes and place your hands on it, while doing so move your eyes from left to right then move it in rounds, after it I can say that you’re an uto-uto, just kidding, it actually feels very relaxing especially with that kind of job that you have to face the computer monitor for 8 hours and more.

2. Give yourself positive self talk. In a Dr. Phil Tone: Positive self talk works. A lot of us feed ourselves NEGATIVE self talk when we’re dealing with difficult customers…and we don’t even realize we’re doing it. But when we say things like: “I don’t have to put up with this crap!” “I ought to hang up on this customer!” “I am not paid enough to deal with this…” “Put*ng ina niyo!”Do you think we are making the situation better or worse for ourselves? !Of course, we’re making the situation worse.  Replace that negative self talk with positive self talk. Say thing s to yourself like:         This person really needs some help.         I can handle this.         She’s not angry at me personally.  

If the customer is now making a big deal over a $0.0001 over-charge on their bill: Pretend to care, repeat her questions, allow the customer to wallow in his/her own stupidity, and note account. And always try to be nice. Customer: wha’ do _____ require their employees to be a F*ckin Asians….f*ck you!!! 

Agent: Thank you very much for that, Have a great day! 3. Look out the window. Walk over to a window for just a couple of minutes. Studies show that people who work near a window have 23 percent fewer complaints of stress-related illnesses such as headache, back pain, and exhaustion, sabi sa forwarded email.  

4.  Laugh. Humor is a wonderful antidote for stress. The eternal wonder drug for everything.